We don't want to see you go! If it helps, we'd love to explore ways we can reduce the impact of your subscription by switching you to monthly billing, removing resources, or deactivating add-on modules. Just give us a call at the number below to discuss your options.
**To discuss your options or request a cancellation form, you can call us at 1-866-391-8324 or open a Support Ticket. Only Administrators of the account on Flight Schedule Pro may request cancellation.**
Please review the Cancellation Terms below prior to requesting cancellation.
You may terminate your Subscription Agreement by contacting the Billing Department and submitting the cancellation request form at least fourteen (14) business days prior to the renewal date or invoice due date for the upcoming period of service. There are no refunds for monthly or annual subscription payments. In the event you are accessing the Service during a “free trial” period, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination. You agree and acknowledge that Flight Schedule Pro has no obligation to retain the Customer Data and will delete such Customer Data 90 days after termination. If the account is reactivated within 90 days, Customer will be charged a $30 reactivation fee.
In the event that the organization has record retention obligations, historical data from Flight Schedule Pro can be exported using the Reporting tools available. Additionally user documents (i.e. uploaded images, PDFs, and training documents) can be downloaded by going to Settings>My Account / Billing and clicking the Backup Files link. This will generate a .zip file containing all documents.